FAQ in product detail
Yes. Every pair in stock undergoes a thorough originality check. Our team of experts always ensure that the sneakers are original and free from any defects. We've been in the sneaker business for several years now, and in that time, tens of thousands of pairs have passed through our hands. Find out more on our Authenticity guarantee page.
The price of sneakers is influenced by the secondary market, where each size is differently rare. The rarer the size of the sneaker, the more expensive it is.
It's best to first look at the size label on the sneakers that fit you well. You will find this either inside the shoe or on the box. You need to find out the insole length, which you will find on the label under "cm" or "JP". You then look at our size chart and select the size with the same insole length. It is important to take into account whether your chosen sneakers are women's (w), children's (GS) or men's.
We offer payment by card, bank transfer or Apple Pay. For selected products (with the note "We will ship within 24H"), you can also pay cash on delivery or you can pay in cash in person in Prague.
We have written more about the satisfaction guarantee on the Satisfaction guarantee page. The point is that if you are not satisfied with your purchase, you will not pay a penny. We will pay you the full amount up to the last penny including shipping. Items can be returned to us for free via our return code 96675940. Simply dictate this code at any branch of Packeta and the parcel will be sent to us.
Yes, you can. The procedure is the same as for returns. Just write a note on the return form about the size you want. However, it is important to check that the size you want does not cost more than the size you originally chose. In the event of a price difference, the difference will always be made up by bank transfer.